Luconian Studios LLC · Texas, USA
Need help? Email us and we'll get back to you:
First, check the store you bought through (for example Google Play → Order history) — purchases and refunds are handled by the store. If money left your account but the item never reached your game, email us with the order number from the store and your recovery code, and we'll sort it out.
If you have your recovery code, open the game → Village → 🔑 Enter code and type it in to bring your Hollow back on any device. Without a recovery code and no cloud backup, a save cleared from your device usually can't be recovered — so write your code down somewhere safe.